How can I be sure that I have a reserved place on the tour to Bhutan?
Your tour with Bhutan Evergreen Tours and Treks is confirmed once the company receives your full payment. You will receive a confirmation via email.

When is the best time to travel to Bhutan?
You can visit Bhutan anytime of the year. Visitors tend to stay away during the monsoon months of June, July and August when the weather is sometimes a little wet for sightseeing.

Would we need travel insurance?
All visitors are advised to get their insurance cover from their own country.

Is tipping a standard practice?
There are no strict rules on tipping in Bhutan. A standard service charge is levied in hotels and restaurants. But if you are happy with the service, you can offer a tip to service staff.

What kind of travel guides can we expect?
Licensed Bhutanese travel guides will introduce you to the many facets of this interesting country. The English-speaking guides undergo regular training and, where required, specialized guides will lead you on bird watching, botany or other special tours.

Are there any internet cafes in Bhutan?
Yes, all most all the towns have internet cafes.

When should I pay for my tour?
It is best to pay for your tour at least four weeks before the date of arrival. This will give enough time for the Royal Government of Bhutan to clear your visa formalities (which is done only after the payment is received). For visits during the peak season in March, April, May, September, October, & November, it is advisable to make your payment 12 weeks in advance. This is to enable us to make a confirmed booking for you on the airline, since seats are in high demand during these months.

How should I pay for my tour?
The best way to transfer money is through wire or bank transfer to the Bhutan National Bank in Thimphu. Bhutan Evergreen Tours and Treks will provide you with full instructions on how to transfer your payment once you confirm you tour.

What does it cost to visit Bhutan?
The International Tourist Tariff is set by the Royal Government of Bhutan and is valid for all inclusive packages. The tariff is divided into a high season and a low season rate. The rates are the same for cultural tours, treks or any other special interest tours. For groups of three persons or more, the rates are as follows: High season tariff: US $200/- per person per night in February, March, April, May, August, September, October November and December. Low Season Tariff: US$ 165 per person per night in January, June and July. For a group of less than three persons, there is a surcharge to the daily tariff: One person: US $40 per person per night. Two persons: US $30 per person per night. Three persons and more: No surcharge applicable

Can I use credit cards in Bhutan?
Credit cards are accepted in very few hotels and shops in the capital and towns but only VISA Credit Card. All credit card transactions take extra time and are cumbersome to use. For convenience, it is preferable to have traveler’s cheque and cash.

Is there ATM facility in Bhutan?
No, there is no ATM facility in Bhutan.

What is Bhutan’s currency? Can I buy the currency before arriving in Bhutan?
Bhutan’s currency is the ngultrum and is equivalent to the Indian rupee which is widely accepted in Bhutan. You will not be able to purchase ngultrum outside Bhutan, but you can easily buy ngultrum at the Paro airport, at Bhutan National Bank and the Bank of Bhutan, and at major hotels in Thimphu and Paro, all of which accept traveler's checks and/or dollars and various other currencies. It is advisable to bring ngultrum with you when visiting smaller towns as it may not be possible to exchange your currency.

How secure is my advance payment for my trip?
Your payment is secured as it goes directly to a government account. Tour operators receive their payments after the tour is completed.

How will I receive my Druk Air tickets?
Drukair does not issue paper tickets any more. Bhutan Travelers will buy your e- tickets and send it to you through email prior to your scheduled visit. This is a legal travel document, which carries the same function as the paper tickets and you will have no problem in boarding Drukair.

Will I get a refund on my tour payment if I cancel my trip after confirmed booking?
We have framed our tour cancellation policy that is favorable to both the parties. Please see below: 1. Full refund will be made for the tour cancelled 30 days or more prior to arrival date. 2. 20% penalty on the total tour cost for the tour cancelled less than 30 days prior to arrival date. This is because by this time hotels would be already booked and company is subject to cancellation charges for rooms cancelled in less than 30 days. 3. Duration lost or trip shortened due to unforeseen reasons after arrival in Bhutan, no refund will be made - because we will already have paid for the hotels and other logistics.

What is Druk Air’s cancellation policy?
As Drukair is a separate entity, they have their own cancellation policies. 1. 100% refund permitted for tickets cancelled more than 30 days from the date of travel. 2. 50% refund permitted for tickets cancelled between 30-last 15 days from the date of travel. 3. No refund permitted for missed connections or "no show" at the airport. 4. Additional fee of US $10 is levied for every date change once the tickets have been issued. 5. For every cancelled ticket, an administrative fee of US $25 is levied.

What should I pack for my trek to Bhutan?
• Two pairs of foot wear either trekking or running/ walking shoes • Camp shoes or thongs • Socks (polypropylene) • Down or fiber-filled jacket • Jumper or piled jacket • Hiking shorts • Waterproof jackets, poncho or umbrella • Hiking pants • T-shirts or blouses • Underwear • Sun hat

Any Other equipment for treking?
1. Rucksack 2. Light rain gears 3. Sleeping bag 4. Water bottle 5. Iodine (treatment tablets) 6. Torch, batteries and bulbs.

Any Other equipment for high altitude treking?
1. Footwear 2. Mountain trekking boots 3. Socks or wool to wear with boots 4. Socks, light cotton for under wool socks 5. Insulated pants 6. Nylon windbreaker 7. Nylon wind pants 8. Long underwear 9. Woolen hat 10. Gloves 11. Long gaiters 12. Light rain gears 13. Water bottles 14. Iodine (treatment tablets)

Any other Miscellaneous items needed?
• Toilet articles • Toilet paper and cigarette lighter • Small knife • Sun block • Towel • Laundry soap • Medical and first aid kit • Sewing kit • Bandana or scarf • Goggles or Sunglasses • Sun block and salve for lips • Ear plugs

Is there a limit to the baggage I can bring along if I am trekking in Bhutan?
Trekking horses carry 30 kgs each and one horse serves two people. So trekkers are asked to keep their baggage to a maximum of 15 kg each – which is a lot as it will contain only your personal belongings. All food and tents are provided by Bhutan Travelers.

Where can I leave my belongings that are not required on trek?
After you have packed for your trek, you can leave the rest of your belongings with the travel company.

Will I be carrying the entire luggage myself?
You will carry only your basic things in your back pack. While heavier items will go into duffel bags which will be carried by horses.

Who else will be there on trek?
Your trekking entourage will consist of a guide, camp chef, assistant, one or two horseman and horses.

Do I get sleeping bag for hire in Bhutan?
No, you will have to bring in from your place. If you have question other than the above you can contact Bhutan Evergreen Tours and Treks.